RESEARCHER FAQ

Frequently Asked Questions

Quick answers about ordering, lab testing, shipping, and research use. Can’t find what you need? Email [email protected].

Our Peptides

What are research peptides used for?

Research peptides are synthetic compounds used exclusively for in vitro laboratory research and biochemical studies. They are not intended for human consumption, diagnostic use, treatment, or veterinary application. Researchers study these compounds for their roles in cellular signaling, receptor binding, and biochemical pathways relevant to fields like regenerative biology, metabolic research, and growth hormone research.

Yes. Every batch we sell is independently verified by Janoshik Analytical, one of the most respected third-party peptide testing labs globally. Janoshik provides HPLC purity analysis, mass spectrometry identity confirmation, and endotoxin testing. We publish Certificates of Analysis (COAs) for each batch on our website so researchers can verify exactly what they’re receiving.

All Kinetic Compounds research peptides meet a minimum 98% purity standard, with most batches testing at 99%+ via HPLC analysis. Each batch’s exact purity is documented on its Certificate of Analysis, accessible from the product page or our COA index.

Feel free to message us directly and a COA will be provided at request. 

Unreconstituted lyophilized peptides should be stored in a cool, dry place away from direct light. For maximum stability, refrigeration at 2-8°C is recommended. Once reconstituted with bacteriostatic water, peptides should be refrigerated and used within 30 days for most compounds (consult specific peptide stability data on the product page).

Lyophilized peptides are reconstituted by adding bacteriostatic water to the vial. The exact volume depends on your research protocol and desired concentration. We provide a free Peptide Reconstitution Calculator on our website that calculates exact water volumes based on vial size and target concentration. Always use bacteriostatic water (not regular water) to prevent contamination.

Research peptides sold by Kinetic Compounds are legal to purchase and possess in Canada for laboratory research use only. They are not approved by Health Canada for human or veterinary application, and may not be used for medical treatment, diagnosis, or supplementation. Researchers are responsible for ensuring their use complies with their institutional policies and applicable regulations.

Email [email protected] for any questions about your order, products, lab testing, or research applications. We typically respond within 1 business day Monday through Friday. For urgent order issues, include your order number in the subject line for faster routing.

Ordering

What are your hours of operation?
  • Orders can be placed at anytime, however orders placed and paid before 1PM PST, typically will be sent out same day, orders placed after 1PM PST will be sent out the following day.
  • Orders placed on the weekend, will be sent out the following Monday
  • Email/Live Chat hours are Monday – Friday from 9AM – 5PM PST

No account is required for checkout — you can complete your order as a guest. However, creating an account lets you track orders, save your wishlist across sessions, earn valuable points towards future orders, reorder previous research compounds easily, and receive notifications when out-of-stock items return to inventory.

  1. Visit the “Shop” page and review our products by clicking the product title.
  2. Hover over a product and select “ADD TO CART” or “SELECT OPTIONS” to choose the weight of the product; then “ADD TO CART”.
  3. Click the “CART” or “VIEW CART” when you are done shopping and review your order.
  4. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
  5. Click “PROCEED TO CHECKOUT” when ready.
  6. Review your billing details, shipping details and order details.
  7. Before placing your order. You need to read and accept our terms & conditions.
  8. Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to set up an ACCOUNT before you can order products.
  9. Check your email for a confirmation letter and next steps to issue an E-Transfer or other payment methods.
  10. Send your E-Transfer and once we’ve accepted it, your order will be marked as “Processed” and you will receive a confirmation email.
  11. Once your order is shipped, your order will be marked as “Complete” and you will receive an email with your tracking number.

Sorry, we only ship to Canadian addresses.

We do not have a minimum order, however orders less than $150 will be charged a flat rate of $15 for shipping.

Double-check your email was input correctly, then check your junk folder.

If you still do not see it, please contact us via live chat and we’ll help resend it.

Orders can be modified or cancelled before payment is confirmed and shipping is processed. Once your order has shipped, modifications are not possible. To request a cancellation or modification, email [email protected] immediately with your order number.

Due to the research-only nature and chemical sensitivity of our products, we do not accept returns of opened, used, or reconstituted compounds. If your order arrives damaged or contains an incorrect item, contact us immediately at [email protected] for a replacement or a refund.

Payments

What payment methods do you accept?

We accept Interac e-Transfer for Canadian customers. After placing your order, you’ll receive payment instructions via email. Your order is processed and shipped once payment is confirmed, typically within 1 business day.

The research compound industry faces ongoing payment processor restrictions that make stable credit card processing difficult. Interac e-Transfer is the most reliable and lowest-cost payment method for Canadian researchers, with no transaction fees passed to you. Most Canadian banks support Interac e-Transfer directly through online banking.

After checkout, you’ll receive an email with the recipient email address and a security question/answer (if your bank requires one). Log into your online banking, select “Send Interac e-Transfer,” enter the provided email and amount, and reference your order number in the message field. Most orders receive payment confirmation within 1-4 hours of submission.

Taxes are already included in our prices!

Once you have submitted the E-Transfer, we have to wait for the E-Transfer to arrive to us. Your order will be marked off as “On-Hold” until the payment clears.

Note: E-Transfers are not instant and can take up to 2 days

Points & Rewards

How are points are calculated?
  1. For every dollar you spend, you will receive 1 point.
  2. When redeeming your points, for every 100 points, you get $1 off your order.

Yes, you can earn 25 points for each product review.

Please log into your account, then head to your accounts page, you will see your total points, along with how each point was earned.

If you still cannot see your points, please reach out via live chat and we’ll help troubleshoot.

Points cannot be combined with any coupons that cannot be stacked. You must choose to use one or the other.

When a new customer signs up through your affiliate link, all their purchases will show up in the “Affiliate Area”.

Please email us whenever you want to cash out or convert to points. There is a minimum cashout of $500.

Shipping

Where do you ship to?

Kinetic Compounds ships exclusively within Canada. We do not currently ship to the United States or internationally. All orders are dispatched from our Canadian fulfillment facility.

Standard shipping is a flat rate calculated at checkout based on destination and order weight. Orders over $150 CAD ship FREE anywhere in Canada. Expedited and tracked shipping options are also available at checkout for time-sensitive research needs.

Standard Canada Post shipping typically takes 3–7 business days depending on destination, with orders to major urban centres (Toronto, Vancouver, Montreal, Calgary) usually arriving within 2–4 business days. We ship the same day for orders placed before noon, and the next business day for orders placed after noon, with a tracking number provided for every order.

All peptides ship in their lyophilized (powder) form, sealed in tamper-evident vials. Packaging is discreet, unbranded on the exterior, and includes appropriate insulation for temperature stability during transit. Vials are double-boxed to prevent damage. Cold-chain shipping is available for orders requiring it.

Once your order ships, you’ll receive an automated email with your Canada Post tracking number and estimated delivery date. You can also use our Track Your Order page to view real-time order status using your order number and the email address used at checkout.

Once your order has been placed and payment has been processed, your package will be prepared for shipment. Packages are processed in the order that payments are received. Most orders are shipped within 48 hours.

As soon as the shipping carrier scans your package, you’ll receive an email with your tracking information.

It can take up to 48 hours for tracking numbers to be updated with the shipping carrier. If after 48 hours and the tracking still does not work, feel free to contact us via email or live chat from 9AM PST – 5PM PST.

  • If your package does not arrive by the expected Shipping Carrier’s stated delivery date, contact us via email.
  • You will then file a trace with the Shipping Carrier in an attempt to locate your package.
  • Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will be on route to you. However, if the package cannot be located, we will send you a 1x replacement of up to $500.
  • We cannot issue refunds due to the lateness of the package as that is solely due to the Shipping Carrier and is not within our control.
  • We are not responsible for lost or stolen packages once Shipping Carrier marks the tracking “Delivered”.
  • There could be a number of reasons, Shipping Carrier could have entered the wrong postal code as they see a significant amount of packages everyday
  • The information you provided us was incorrect. Please double-check your shipping information and make sure that the information provided is correct.
  • This may cause a delay in an additional 1-2 business days (Note we do not issue refunds if you provide us with the wrong delivery address)

Once you receive your package, please take videos and photos of you unboxing the product to ensure that you received everything that you’ve ordered and the weight is correct.

If there are any discrepancies, please send videos and photos to [email protected]

Kinetic Compounds is not held liable for lost or confiscated packages in the Yukon, Northwest Territories, etc due to a high theft rate.

INCORRECT SHIPPING ADDRESS

In the case where an incorrect shipping address was provided by the customer for the order which results in an unsuccessful delivery, the customer is responsible for the package as Kinetic Compounds is not able to retrieve any packages back for resends. Please ensure your address is correct and any UNIT NUMBER or PO BOX is included in the address. Kinetic Compounds is not liable for any orders that have shipping address issues.

UNCLAIMED PACKAGES

If the package is not picked up from the post office in a timely manner, we will not be responsible for the package. We will not be able to reship or reimburse you for any unclaimed packages