Privacy Policy

1. Who We Are

Kinetic Compounds is a Canadian supplier of research peptides intended for laboratory and scientific use. We operate kineticcompounds.st and ship exclusively within Canada.

This Privacy Policy explains what information we collect when you visit our website, place an order, or contact us — and how we handle that information.

If you have any questions about this policy, reach out to us at [email protected].

2. Information We Collect

We collect only the information necessary to fulfill your orders and respond to your inquiries.

When you place an order

• Full name
• Shipping address
• Email address
• Phone number (optional)
• Interac e-Transfer reference details for payment matching

When you create an account

• Username and email address
• Encrypted password (we never see your actual password)
• Order history linked to your account

When you contact us

• Your email address
• Any information you choose to include in your message

Automatically when you visit our website

• IP address
• Browser type and device information
• Pages visited and time spent on each page
• The website that referred you to ours

3. How We Use Your Information

We use your information to:

• Process and ship your order
• Send order confirmations, tracking updates, and shipping notifications
• Respond to your questions and customer service requests
• Match incoming Interac e-Transfer payments to your order
• Maintain your account history if you've created an account
• Improve our website performance and educational content
• Comply with Canadian law and tax obligations

4. Sharing with Third Parties

We share your information only with the service providers required to operate our business:

• Hostinger — our web hosting provider, which stores our website data on secure servers
• Canada Post — to deliver your order (receives your name and shipping address only)
• Email service provider — for sending order confirmations and customer service replies
• Canadian banks — Interac e-Transfer is processed directly between financial institutions; we do not share data with third-party payment processors

We may also disclose information if required by Canadian law, a valid court order, or a lawful government request.

We never sell your data. We never share your data for marketing purposes.

5. Cookies and Website Tracking

Our website uses small text files called cookies to:

• Keep items in your shopping cart between page views
• Remember your account login if applicable
• Improve page load speed through caching
• Understand which pages are most useful to visitors

You can disable cookies in your browser settings, but some features (shopping cart, checkout, account login) may not work properly without them.

We do not use third-party advertising cookies, retargeting pixels, or cross-site trackers.

6. Data Security

We protect your information through:

• HTTPS encryption on every page of our site
• Secure password hashing for user accounts
• Regular software updates and security patches
• Access controls limiting which team members can view customer data
• Encrypted backups stored securely

No online system is 100% secure, but we follow industry-standard practices to protect your data.

7. How Long We Keep Your Data

• Order records: 7 years (required by Canadian tax law)
• Account information: Until you request deletion, or after 3 years of inactivity
• Customer service emails: 2 years
• Website analytics: Aggregated and anonymized after 14 months

8. Your Rights Under Canadian Privacy Law

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate information
• Request deletion of your account and associated data
• Withdraw your consent for us to process your data (this may prevent us from fulfilling pending orders)
• Receive a copy of your data in a portable format
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe we have mishandled your information

To exercise any of these rights, email [email protected]. We will respond within 30 days.

9. Research-Use-Only Customers

Our products are intended exclusively for licensed researchers, laboratory professionals, and qualified scientific personnel for in-vitro research purposes only. By placing an order, you confirm you are at least 18 years of age and that your purchase is for legitimate research use.

We do not knowingly collect information from individuals under 18 years old. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

10. International Visitors

Our website is hosted in Canada and intended for Canadian researchers. If you visit our site from outside Canada, please be aware that any information you submit will be transferred to and stored in Canada, where privacy laws may differ from those in your country.

We do not ship products outside of Canada.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify customers with active accounts via email.

We encourage you to review this policy periodically.

12. Contact Us

Questions about this Privacy Policy, your data, or how we handle your information? Get in touch using the details below.